Frequently asked questions

Clockwork Venue manages the parts of the shift that happen on the floor. It keeps stage rotation, entertainer status, dances, VIP and champagne rooms, house fees, checkout approval, staff views, and shift records connected in one live system.

No. Stage rotation is one of its main jobs, but the system also handles room timers, dance counts, DJ reminders, the entertainer roster, House Mom check-in, manager settlement, Door View, live rotation monitors, and shift reports.

Clockwork Venue is used by DJs, floor hosts, VIP hosts, House Moms, managers, door staff, and owner-managers. Each person signs in to the view for their job, and the information shared between those views updates live.

No. Clockwork Venue does not replace your POS and does not currently exchange data directly with ClubTrax or another POS. Use your POS for sales and payment processing, and use Clockwork Venue for stage rotation and entertainer floor operations. The shift report can be reviewed alongside your POS records. Clockwork Venue does not manage liquor sales, payroll, bartender tabs, or waitress tabs.

The timer at the top of each stage shows how long the current entertainer has been on stage. Every entertainer also has a running timer showing how long it has been since she was last on stage. This gives the DJ or floor host the information needed to keep every stage organized, especially in clubs that rotate by time instead of songs.

Yes. The owner-manager can turn on Host Control when a floor host needs to run the rotation from a tablet. If Host Control is off, the DJ runs it from the booth. Either way, the rest of the staff sees the same live board.

Clockwork Venue can run up to 10 stages. You can choose the number of stages your club uses and give each stage its own name.

The colors show what each entertainer is doing right now. Staff can see when someone is available, on stage, in a dance, in a VIP or champagne room, checking out, or temporarily unavailable. Those updates appear across the staff views as they happen.

When a room starts, Clockwork Venue starts its timer. The VIP host can see every active room and how much time is left without checking a paper slip, looking at a watch, and doing the math. Rooms that are close to ending are easy to spot, so the host can check in before time is up and offer more time when appropriate. Each room can also have its own color, making the physical room easy to identify at a glance.

Tasks are timed DJ reminders. When a task is due, the Tasks button flashes red until it is handled. A reminder can happen once, repeat during the shift, or be snoozed. For example, a club can remind the DJ to run an uptime dance special at the top of every hour. Promos keeps the club's announcement copy in one place, giving the DJ more promotions to rotate through during the night.

Yes. The DJ can save song requests inside the entertainer's name cell. A small icon shows that a request is saved, so the DJ can pull it up when needed.

The monitor is a stripped-down view of the live board. It shows the stages, entertainer names, stage timers, and status or room colors without staff controls or dance counts. It can be placed in a dressing room, hallway, or anywhere else the club wants the rotation to be visible.

Yes. Clockwork Venue All Access includes unlimited individual staff logins for one venue. The owner-manager invites each person by email and assigns the role for that person's job. Each staff member creates a private password and signs in to the view assigned to that role.

Yes. The action button bar can be set up around the work each person does. A VIP host can have room buttons, while a host counting dances can have lap dance, special, and other job-specific buttons.

House Mom View gives her access to the roster, entertainer check-in, house fee entry, and checkout status. She can check entertainers in, set or update their house fees, and see when management has cleared them to leave. The House Mom does not process payments or approve the manager settlement.

The roster keeps a saved profile for entertainers who have worked at the club. It can include a profile photo, day or night shift assignment, notes such as music preferences, and the last date the entertainer worked. Profiles that have not worked in 120 days are highlighted so the roster is easier to maintain.

A DJ or floor host can open Find Entertainer and look up a saved profile by stage name. The profile photo helps new staff put a face to a name, and the current rotation makes it easier to find the entertainer working that shift.

When an entertainer is ready to leave, the manager can review the recorded dance and room totals, the house fee, and the checkout status. The manager records that the required fees have been paid and then approves the entertainer to leave. Clockwork Venue records the approval, but it does not process the payment.

One green dot shows that the required fees have been marked paid. The second shows that a manager approved the entertainer to leave. When both dots are green, House Mom View, Door View, and the DJ console all show that checkout is complete.

Door View is a separate read-only screen for back-door staff. It shows the entertainer's name and the two checkout indicators. It does not show dance counts, house fee amounts, or staff controls. The door person can look at the tablet and immediately see who has been approved to leave.

The Manager Dashboard is on the Clockwork Venue website. Owner-managers use it to invite staff, assign roles, manage access, and see the subscription status. The live console shows what is happening in the club right now. An owner-manager can open the console from home or on the road to see the current entertainer count, check-ins and checkouts, total dances, and the live board without calling the club.

The Shift Report shows who worked, when each entertainer checked in and out, the hours worked, and the dances, specials, VIP rooms, and champagne rooms recorded during the shift. It also includes the house fee and checkout status when those parts of the system are used.

Yes. The report can be printed from Host View on a connected tablet or computer. The shift data can also be exported as a CSV file for spreadsheet review and club records.

It can. Check-in, dance counts, room activity, and checkout are recorded in the same shift record as the work happens. The club does not have to combine separate notes from the door, House Mom, dance host, and VIP host at the end of the night.

Start with the owner-manager's email address and open the secure verification link sent to that email. Then enter the club name, create the account password, choose monthly or annual billing, and continue to Stripe's secure checkout. After checkout is verified, the club workspace and 60-day trial are active. The owner-manager can then open the Manager Dashboard, invite staff, and assign their roles.

The payment method is entered through Stripe when the real club workspace and subscription are created. Nothing is charged during the first 60 days. The first subscription charge is scheduled for day 61 unless the subscription is canceled before the trial ends.

All Access includes every Clockwork Venue feature and unlimited individual staff logins for one venue. There are no feature tiers or staff-login tiers to compare.

Yes. Choose monthly or annual billing during signup. Annual billing is paid up front. The Pricing page always shows the current rates before you continue to checkout.

The Manager Dashboard shows the current subscription status, but payment methods, invoices, receipts, and cancellation are handled in the Stripe billing portal. Cancel before the trial ends to avoid the first charge. After a paid period starts, Stripe shows when the cancellation will take effect.

One Clockwork Venue All Access subscription covers one venue. Contact us if you need Clockwork Venue for more than one location so the clubs and user access can be set up correctly.

Clockwork Venue runs in a modern web browser. The working views are designed for tablets, laptops, and desktop computers, and the stripped-down monitor can be shown on a browser-connected display. The main console is not designed as a phone-first interface.

Yes. A reliable Internet connection is required to keep the live board synchronized across staff devices. Clockwork Venue can use dependable Wi-Fi or cellular service, but the club should not rely on it as an offline system.

Each staff member uses an individual account with role-based access. Firebase Authentication handles account credentials, and Clockwork Venue does not store raw passwords. Data is sent over encrypted HTTPS connections. Stripe handles payment methods and billing details. Clubs should keep the exported shift reports they need for their own records.

The Clockwork Venue Discord is the main support channel. Use it for setup and workflow questions, FAQs, bug reports, feature requests, and product updates. Clubs can also add 24/7 phone support for an additional fee when they want direct help during live shifts.